Privacy and personal data protection policy

The controller of the personal data collected through the website is:

• Trade name: Mundo Movil
• Address: Tnte. Gonzalo Gallo Oe6-205 y Riobamba Sector Andalucía, Quito, Ecuador.
• Phone: +593 96 319 5655
• Email: galo.sanchez@mundo-movil.com

For any question about the processing of personal data, users can write to the email above.

The Mundo Movil website is mainly informative and is not currently an e-commerce platform.

Accordingly, we do not collect through this site any data needed for online purchases, payments, deliveries or commercial transactions.

Currently, the main personal data we may process in connection with the use of the website are:

2.1. Contact channels

The website has no forms. When users contact Mundo Movil through the channels published on the site (email, phone or WhatsApp), they may provide:

• Name.
• Email address or phone number.
• Message or content of the inquiry.

The message may include personal information if the user voluntarily chooses to include it.

We recommend not sharing, through these channels, sensitive information or information not needed for the purpose of the inquiry.

2.2. Technical data

Depending on the website's technical configuration and the services needed for it to work, certain technical data may be processed automatically, such as:

• IP address.
• Browser type.
• Operating system.
• Device type.
• Date and time of access.
• Technical information needed for the security and operation of the site.

The collection of this data will depend on the technologies actually implemented on the website.

Personal data collected through the website may be processed for the following purposes:

• a) Receiving and answering inquiries made through the contact channels.
• b) Contacting the user when needed to handle their request.
• c) Maintaining and managing the operation of the website.
• d) Protecting the security of the website and preventing misuse.
• e) Handling requests related to the exercise of personal data protection rights.
• f) Complying with legal obligations where applicable.

We will not use the data provided through the contact channels for purposes incompatible with the user's request, unless there is a legal basis allowing such processing and the corresponding information is provided.

Personal data will be processed on the legal basis that applies to each specific purpose.

When users voluntarily provide their data through the contact channels in order to make an inquiry and receive an answer, the processing may be necessary to handle that request.

Where applicable law requires consent, Mundo Movil will request it through a free, specific, informed and unambiguous expression of will.

Consent may be withdrawn where it is the legal basis for processing, without affecting the lawfulness of processing carried out before its withdrawal.

Before contacting Mundo Movil, users can access this Privacy Policy from any page of the website.

We recommend that users provide only the information needed to handle their inquiry.

The data provided will be used mainly to manage, answer and follow up on the communication started by the user.

The data will not be used to send unsolicited commercial communications merely because the user made an inquiry.

The website may include buttons or links that let users contact Mundo Movil through WhatsApp or other external services.

When using these services, users will be taken to the corresponding platform.

Processing carried out by the external provider is subject to its own terms of use and privacy policies.

When Mundo Movil receives personal data through those channels, such as a phone number, a name or the content of a conversation, that data may be processed to handle and manage the corresponding communication.

The website may contain links to Mundo Movil's official social media accounts.

These links do not necessarily mean that Mundo Movil collects, within the website, the data associated with users' accounts on those platforms.

When users access a social network, the processing of their data is governed by the privacy policies and terms of the respective provider.

The website may embed or link to map services provided by third parties, including Google Maps, to make it easier to find Mundo Movil's physical location.

Using these services may involve the processing of technical information by the corresponding provider.

Depending on how the map is implemented, certain technical data or connection requests may be sent to the external provider.

Users can review the applicable terms and privacy policies directly in Google's services.

The website may use cookies or other similar technologies needed for its operation, security and configuration.

Mundo Movil does not currently use Google Analytics.

Likewise, we do not knowingly use behavioral advertising or remarketing cookies on the website, unless this changes in the future.

Strictly necessary cookies may operate without additional consent where applicable law allows it.

If cookies or technologies that require consent are added in the future, Mundo Movil will implement appropriate mechanisms to inform users and, where applicable, request their authorization before using them.

Users can also manage certain cookies through their browser settings.

The website may contain links to external services, including:

• WhatsApp.
• Social media.
• Google Maps.
• Applications or platforms related to Mundo Movil.

These services are operated by third parties and may carry out their own, independent processing of personal data.

Mundo Movil does not control the privacy practices of those third parties.

Users should review each provider's privacy policy when using its services.

Mundo Movil may provide links to external applications or platforms.

Registration or account creation on those platforms does not take place directly through the website www.mundo-movil.com.

Personal data provided directly in those applications will be processed under the terms and privacy policies of each platform.

This Policy mainly covers processing carried out through the Mundo Movil website.

Mundo Movil does not sell or trade the personal data collected through the website.

We may disclose personal data to third parties when necessary to:

• Comply with a legal obligation.
• Handle a user's request.
• Provide a service requested by the user.
• Maintain the security or operation of the website.
• Comply with an order from a competent authority.
• Use technology providers that legitimately act on behalf of Mundo Movil.

Where applicable, such disclosures will follow the conditions and safeguards established by Ecuadorian law.

Some technology providers or external services used on the website may process information from servers located outside Ecuador.

Where there is an international transfer or disclosure of personal data, Mundo Movil will seek to meet the conditions and safeguards established by applicable Ecuadorian law.

Mundo Movil will keep personal data for as long as necessary to fulfill the purpose for which it was collected.

For inquiries made through the contact channels, the data may be kept for the period reasonably necessary to:

• Answer the inquiry.
• Follow up on the communication.
• Handle a related later request.
• Comply with legal obligations.
• Resolve possible claims or disputes.

When the data is no longer needed and no legal obligation justifies keeping it, it will be deleted or anonymized where applicable.

Mundo Movil will implement reasonable and proportionate technical, organizational and administrative measures to protect personal data against unauthorized access, loss, alteration, improper disclosure or destruction.

However, no system connected to the Internet can guarantee absolute security.

If a security incident affecting personal data occurs, Mundo Movil will act in accordance with the obligations established by applicable law.

Mundo Movil may use artificial intelligence tools to create, or assist in creating, certain graphic elements, illustrations, designs or visual resources used on the website.

This creative use of artificial intelligence tools does not mean that personal data sent by users through the contact channels is used to train, develop or generate content with those tools.

Mundo Movil will seek to avoid entering users' personal data into artificial intelligence tools when this is not necessary for a legitimate and duly disclosed purpose.

If artificial intelligence systems involving the processing of users' personal data are implemented in the future, this Policy will be updated and the corresponding information about that processing will be provided.

Under applicable Ecuadorian law, data subjects may exercise the rights that apply to their personal data, including, as appropriate:

• Access.
• Rectification and update.
• Erasure.
• Objection.
• Suspension of processing, where applicable.
• Portability, where applicable.
• Withdrawal of consent where processing is based on it.
• Any other rights recognized by applicable law.

The exercise of these rights is subject to the conditions, requirements and exceptions established by current regulations.

To exercise their rights or ask a question about their personal data, data subjects can write to:

• Email: galo.sanchez@mundo-movil.com

The request must clearly state the right to be exercised and provide enough information to reasonably identify the requester and handle the request.

Where necessary to protect the data subject's personal data from unauthorized requests, Mundo Movil may ask for additional information to verify their identity.

Requests will be handled within the time limits established by applicable Ecuadorian law.

If data subjects believe that their personal data protection rights have not been respected, they may use the complaint mechanisms available before Ecuador's Superintendency of Personal Data Protection (SPDP), in accordance with applicable law and procedures.

Mundo Movil takes particular care to protect the personal data of children and adolescents.

The website is not specifically designed to collect personal data from minors.

Where the processing of personal data of children or adolescents applies, Mundo Movil will observe the special conditions and safeguards established by Ecuadorian law.

Mundo Movil may modify this Privacy Policy when necessary due to changes in the operation of the website, the services used, technologies, processes or applicable regulations.

The current version will be available at: www.mundo-movil.com

The date of the last update will appear at the beginning of this Policy.

When a change involves a substantial change in how personal data is processed and the law requires additional action, Mundo Movil will take the corresponding measures.

For any question about this Privacy Policy or the processing of personal data, you can contact:

• Mundo Movil
• Email: galo.sanchez@mundo-movil.com
• Address: Tnte. Gonzalo Gallo Oe6-205 y Riobamba Sector Andalucía, Quito, Ecuador.
• Phone: +593 96 319 5655